Refund policy

Last updated: September 2026

At Renue By Science, we want you to be satisfied with your purchase. If you are not completely satisfied, please contact our Customer Support Team so we can assist you with your return, refund, or replacement.

Return Eligibility

For health and safety reasons, products must generally be unopened, unused, and in their original packaging to qualify for a return.

To request a return, please contact us at:

Email: support@renuebyscience.com
Phone: 1-800-810-1935

Our Customer Support Team will provide instructions for completing your return.

Refunds

Once your return is received and reviewed, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method used for the purchase.

Please allow your financial institution additional processing time before the refunded amount appears in your account.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible at support@renuebyscience.com.

Please provide your order number and, when applicable, photographs of the damaged or incorrect item. We will review the issue and work with you to determine the appropriate resolution.

Refund or Replacement

Depending on the circumstances, Renue By Science may provide a refund, replacement, or another appropriate resolution.

Customer Satisfaction Guarantee

Renue By Science states that customer satisfaction is guaranteed and that its support team can assist customers with refunds or replacements when appropriate.

Return Shipping

Unless the return is the result of an incorrect or defective shipment, return shipping costs may be the responsibility of the customer.

Contact Us

For any return or refund questions, please contact:

RENUE BY SCIENCE
Email: support@renuebyscience.com
Phone: 1-800-810-1935